Claim playbooks · by loss type

What a defensible supplement actually contains.

Loss-type by loss-type — what the carrier usually scopes, what the job actually needs, and the ANSI/IICRC sections that anchor every line item in the gap.

Playbook

Water damage supplement playbook

How to build a defensible water-damage supplement: what the carrier scopes, what they miss, and the ANSI/IICRC S500 citations that anchor the gap.

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Playbook

Mold remediation supplement playbook

How to scope a mold remediation job to ANSI/IICRC S520 — containment, HEPA, structural removal, post-remediation verification — when the carrier’s estimate stops at "treat with antimicrobial".

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Playbook

Fire & smoke restoration estimate playbook

How to scope a fire and smoke loss to ANSI/IICRC S700 — soot characterization, structural cleaning, contents pack-out, and the line items carrier estimates routinely miss.

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Playbook

Sewer backup claim playbook

How to handle a sewer backup loss — Category 3 water under IICRC S500, the water-backup endorsement question, and the supplement scope a contractor needs to defend.

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Playbook

Hail & wind roof damage playbook

How to defend a roof claim after hail or wind — patch vs. replace disputes, matching for cosmetic continuity, manufacturer warranty interaction, and the standards that anchor a full replacement.

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Playbook

Frozen pipe burst claim playbook

How to scope a frozen-pipe burst — sudden-and-accidental coverage, the "vacancy" exclusion, drying scope per IICRC S500, and what to do when the burst is in a wall cavity vs. open.

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Playbook

Vandalism & theft claim playbook

How to handle a vandalism or theft loss — Coverage C sublimit traps for jewelry / firearms / electronics, scheduled-property interaction, and what the police report does (and doesn’t) prove.

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